Data-driven facility management to enrich communities.
Smarter Operations. Measurable Success. Value for Money.
Our Performance Rating Scale
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Our Performance Rating Scale /
At L+R Group, we specialise in transforming aquatic and leisure facilities into high-performance assets for councils and organisations across NSW.
Our proprietary performance measurement system ensures that every facility operates at peak efficiency, providing actionable insights through a transparent and accessible dashboard. By integrating advanced analytics with hands-on expertise, we enable our partners to make informed decisions that maximise financial and community impact.
The L+R Advantage – Performance You Can Measure.
Unlike traditional facility management, we don’t leave success to chance—we measure, analyse, and optimise every aspect of facility performance.
Our proprietary Performance Ranking System evaluates each facility based on comprehensive metrics designed to drive continuous improvement:
RevPop: Measures revenue per person in the community, providing a clear indicator of financial efficiency.
RevAttend: Tracks average attendance rates, highlighting trends and seasonal variations for better resource allocation.
RevProg: Assesses program-specific revenue, ensuring that each offering is both profitable and impactful.
Performance Factor: A holistic ranking system that benchmarks success across all venues under management.
This data-driven methodology not only enhances transparency but also empowers our partners to implement strategies that yield tangible results.
What Our Partners Can Expect:
✅ Higher Engagement: Boost participation rates through targeted programs.
✅ Optimised Revenue: Leverage performance insights to increase profitability.
✅ Improved Efficiency: Achieve value for money with streamlined operations.
“I am incredibly impressed with the swimming pool facilities provided by the leisure and recreation group. The team has established a clean and safe environment that exceeded my expectations. The staff's attentiveness, combined with the wide range of activities and programs offered, made my experience truly enjoyable. I highly recommend the leisure and recreation group to anyone seeking a fantastic swimming pool experience."
—Lydia WhitePatron · West Wyalong
Performance Factor
Formula: (RevPop + RevAttend) = Performance Factor
Each facility is analysed and ranked based on its Performance Factor. This metric evaluates how well a facility is operating relative to its capacity and compares its effectiveness to other similar facilities.
Performance Rating Scale
Each facility is scored based on its Performance Factor and categorised as follows:
0 - 20 | Poor
The facility has underlying issues that need to be identified and addressed.20-30 | Average
The facility is performing below expectations. Focus will be applied to bring it up to standard.30- 50 | Good
The facility is performing well but still has growth potential and areas for improvement.50+ | Excellent
The facility is operating at its maximum potential.
RESULTS
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RESULTS 〰️
See the Results
Optimised Revenue: Uncover new revenue streams through targeted program analysis.
Enhanced Participation: Increase community engagement with data-backed strategies.
Operational Efficiency: Streamline facility management through predictive analytics.
Our data-driven approach has consistently delivered exceptional results for councils and organisations across NSW. Through a combination of strategic management and detailed metrics, we transform facilities into thriving community hubs.
Case Study:
Revamping a Regional Aquatic Centre
Increased Attendance: Boosted by 32% within 12 months through targeted program offerings and optimised scheduling.
Revenue Growth: Improved revenue per participant by 28% by refining service pricing and enhancing program profitability.
Enhanced Customer Experience: Achieved a customer satisfaction rating of 4.7/5, demonstrating our commitment to quality.
Our success stories are a testament to the effectiveness of our approach—delivering financial, operational, and community benefits that exceed expectations.
Why Councils Choose L+R Group
Trusted by Councils. Proven by Performance.
L+R Group has earned the trust of councils. Our contract-ready, data-backed approach ensures that every facility we manage delivers maximum value.
Key Reasons to Trust L+R Group:
14+ Years of Proven Expertise: Managing complex facilities with precision and care.
150+ Skilled Professionals: A scalable workforce trained in safety, compliance, and efficiency.
100% Transparency: Real-time performance data and audit-ready reporting for complete accountability.
We work closely with councils to align facility management with broader community and financial goals—turning aquatic and leisure facilities into vibrant, self-sustaining assets.
Let’s Elevate Your Facility’s Performance!
If you’re looking for a strategic, performance-driven approach to facility management, L+R Group is ready to help. Our expertise in data-driven management, compliance, and operational efficiency makes us the trusted partner for local government vendors.