Seamless and trusted local government partner

At L+R Group, we believe that great facilities begin with great responsibility.

L+R Group is a proudly community-minded organisation with over a decade-long track record of excellence in facility management. Since 2010, we’ve worked alongside councils, schools and local organisations to provide turnkey solutions that balance operational precision with community impact.

Our integrated model spans six core services: Advisory Services, Water School, Community Activities, Wriggly Bean, Health + Wellness Solutions and Training Hub. Each offering is underpinned by our operational pillars and a deep understanding of what makes local facilities thrive. From strategic guidance to on-the-ground delivery, we’re trusted to support healthy, active communities through sustainable, well-run venues.

Our Pillars

Our Pillars capture the essence of who we are and what we stand for — every day. They define our purpose, guide our decisions, and shape the way we operate. These principles form the foundation of our business, helping us stay true to our mission and consistently deliver facilities communities love.

Our Operational Pillars

L+R Group’s operational pillars represent the foundation of our daily service delivery. They reflect the standards we uphold across every site, program, and customer interaction. These five principles ensure we create safe, professional, and engaging spaces that meet the needs of the communities we serve.

  • The safety of every individual in our care is paramount.

    • Are we actively supervising patrons at all times?

    • Are hazards and risks being identified, addressed, and reported appropriately?

  • A hygienic environment is essential for health, comfort, and community confidence.

    • Is the facility consistently clean and well-maintained?

    • Are all spaces presenting to a high standard, every day?

  • Professionalism starts with a positive attitude.

    • Are we approachable and respectful in every interaction?

    • Are staff engaging warmly with patrons while maintaining professionalism?

  • Item Structure and efficiency are key to operational excellence.

    • Is the facility well-presented and clearly signed?

    • Are systems in place to ensure smooth, predictable operations?

  • We believe in the power of movement and connection.

    • Are our programs inclusive, engaging, and well-attended?

    • Are we inspiring participation across all age groups and abilities?

Our Management Pillars

Our management pillars define how we lead — as individuals, as teams, and as an organisation. These four principles shape the leadership culture of L+R Group and guide how we support people, make decisions, and foster trust with our partners and communities.

We believe strong leadership creates high-performing teams and environments where people thrive.

  • Empowering others to grow, succeed, and feel valued.

    • Are we identifying where support is needed and acting early?

    • Are we equipping our team members with the training and encouragement they need?

  • Acting with honesty, accountability, and ethical responsibility.

    • Are we doing the right thing — even when no one is watching?

    • Are we leading with consistency, fairness, and transparency?

  • Creating open, respectful, and effective dialogue at every level.

    • Are we actively listening and sharing information clearly?

    • Are we facilitating teamwork through honest, two-way communication?

    • Are we approachable and respectful in every interaction?

    • Are staff engaging warmly with patrons while maintaining professionalism?

  • Valuing people and perspectives equally.

    • Are we treating staff and patrons with kindness, dignity, and courtesy?

    • Are we acknowledging contributions and encouraging mutual respect?

Our Corporate Pillars

How we operate; ethically, sustainably and inclusively, defines the long-term value we deliver to our communities. Our Corporate Pillars are more than policies on paper; they are embedded practices that shape our actions, influence our decisions, and reflect our unwavering commitment to doing the right thing.

Rather than chasing short-term gains, we prioritise trust, compliance, and meaningful, measurable impact. These pillars uphold our standards of excellence and guide the way we lead in facility management — with safety, transparency, innovation, and a community-first mindset at the core.

  • We are steadfast in our commitment to child safety across every centre, program, and interaction.

    • We ensure our environments are safe, inclusive, and supportive for all children.

    • Our policies and practices align with the National Principles for Child Safe Organisations and relevant state legislation, including:

      • NSW Child Safe Standards

      • Children and Young Persons (Care and Protection) Act 1998

    • All team members share responsibility for upholding a child-safe culture through vigilance, training, and care.

  • We prioritise the wellbeing of our people, our patrons, and the planet.

    • Our approach includes proactive risk management, workplace safety systems, and environmentally responsible operations.

    • We are guided by:

      • The Work Health and Safety Act 2011

      • Safe Work Australia’s Codes of Practice

      • The Environmental Planning and Assessment Act 1979, where applicable to facility design and use

    • Across all facilities, we strive for HSE compliance, sustainability, and accountability.

  • We act with honesty, fairness, and respect — at every level of our organisation.

    • Our operations are grounded in transparency, accountability, and ethical conduct.

    • We uphold ethical procurement processes and adhere to local government requirements for operational transparency.

    • From contract delivery to community engagement, integrity guides how we earn trust and build lasting partnerships.

  • We believe in raising the bar: consistently and sustainably.

    • Our culture encourages learning, feedback, and innovation across all levels of the organisation.

    • We align with ISO 9001:2015 Quality Management Systems, applying:

      • Regular internal service reviews

      • Client feedback and reporting mechanisms

      • Structured professional development frameworks

    • This approach ensures our systems and people continue to evolve — delivering stronger outcomes, year after year.

  • We are committed to creating spaces where everyone feels welcome; regardless of age, background, or ability.

    • We promote equity and inclusion through thoughtful design, culturally safe programming, and staff training that reflects the needs of our diverse communities.

    • Our approach is guided by:

      • The Disability Discrimination Act 1992

      • The Gender Equality Act 2020 (VIC), where applicable

      • Access and Inclusion Planning standards as recommended by local governments and the Australian Human Rights Commission

    • We believe true inclusion is not just a goal — it’s a standard embedded in every facility, service, and interaction.

  • We work alongside councils, schools, and local organisations to achieve shared goals and deliver meaningful community outcomes.

    • Our approach is grounded in transparency, alignment, and mutual trust — ensuring partners feel supported, informed, and engaged throughout every stage of delivery.

    • We operate in accordance with:

      • Public sector governance standards

      • Local council engagement protocols

      • Principles of co-delivery and shared accountability as promoted by peak bodies such as Parks and Leisure Australia and the Australian Local Government Association

    • Through true collaboration, we build lasting relationships and deliver services that reflect local priorities and community values.

  • We believe in making a meaningful difference in the communities we serve.

    • By employing local people, engaging local suppliers, and reinvesting in community outcomes, we contribute to stronger regional economies and more connected, resilient communities.

    • Our approach supports:

      • Social procurement policies, including the NSW Government’s Buy Local Policy

      • Local government Community Strategic Plans

      • Economic Development Frameworks focused on regional growth and sustainability

    • We are committed to ensuring our presence delivers long-term value — socially, economically, and locally.

Leisure and Recreation Group completely transformed the Cowra Aquatic Centre in their first year of operation — delivering consistent, professional services and building an inclusive, motivated aquatic community.

This past season, they’ve continued to grow, offering a diverse range of programs and activities for our community. I just wanted to pass on my thanks for yet another fantastic season. I’m truly grateful for the ease with which you manage any issues at the centre and for the consistently high standard of service and facilities you provide to our community.”

— Philippa Childs

Manager of Services, Cowra Council